Support

Need help with Pawprint Log, found a bug, or have a feature idea? Email nouranbull@gmail.com and we'll get back to you, usually within a few days.

Common questions

• Restore my Pro purchase: open Settings in the app and tap Restore Purchases (use the same Apple ID you bought with).
• Back up or move my data: in Settings, export a JSON backup and save it to Files or iCloud Drive. On the new device, use Settings → Restore from backup.
• Reminders not arriving: make sure notifications are allowed for Pawprint Log in iOS Settings, and that Focus modes aren't silencing them.
• Refunds: purchases are handled by Apple. Request a refund at https://reportaproblem.apple.com.
• Privacy: your pet data stays on your device. See the Privacy Policy.

When you email, it helps to include your iOS version and app version (shown at the bottom of Settings). Please don't send passwords or payment details.